Returns & Refunds Policy

Eligibility for Returns/Exchanges:

• All sales are final.

• We do not accept returns unless your item arrives damaged or faulty. If the product is determined to be faulty, we will offer a repair, exchange voucher, or refund.

• Each product undergoes rigorous and thorough inspection before dispatch to ensure quality.

• Products that have been damaged, deformed, or stretched due to personal reasons after purchase will not be eligible for returns.

• Products are not eligible for returns or exchanges 14 days after receipt.

Reporting Defects or Damages:

• Before initiating a return or exchange request for defective or damaged goods, please contact us for assistance.

• Ensure to sign for the product only if the external packaging is intact and undamaged.

• If defects or damages are found, contact us with photos within 7 days of delivery to arrange a return.

• Returned items must include all original packaging and certificates.

• Refunds for these returns will be processed in GBP at the current exchange rate.

Return Process Requirements:

• We will reimburse you within 14 days from the day we receive the returned goods.

• Reimbursement will use the same means of payment as your order without incurring fees.

Returning Goods:

• You are responsible for the cost and risk of returning goods.

• Return address: Please Contact Us

• We are not liable for goods damaged or lost in return shipment; we recommend an insured, trackable mail service.

• Refunds require actual receipt of the goods or proof of received return delivery.

Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@nexanet.co.uk